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Organization: Pincher Creek Emergency Services

A blue sign reads "Gate Number RGE RD 1-3" in white text, standing in a grassy field with wind turbines and a blue sky in the background.

Range Road 13, not one dash three

I grew up in small-town Saskatchewan in a community much like Pincher Creek. Giving directions often centred on local landmarks and many descriptions led us to the same place. If you got lost along the way, there was always someone to help you out.

We lived on First Street West, but might direct someone by telling them it was the old Koffski house with the giant trees in front, down the street from Kitely Park.

If we knew they were coming from a different direction, the description might include Busy Bee Daycare instead.

Rural directions were similar and I don’t recall much for signage in my early driving years.

To visit my friend Kim, I turned left just after Relland Sales (an abandoned auto shop), then left again two roads past the Moose Plains Hall. I knew I was heading out of Nipawin toward Carrot River, but Highway 55 was never a reference in our directions.

Somehow, we always found our way, whether in town or in the countryside.

Moving to Alberta as an adult, I learned about range and township roads, and appreciated the clear signage.

The biggest change was moving to an acreage and remembering two addresses — the gate and road numbers, and the legal land description. For days with bad recall, I could pull the information up from my phone memos or look at the marked map on the fridge.

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My late husband Jim and I lived on Range Road 1-3. The sign had a dash and people said it with the dash — one dash three.

Several times during Jim’s illness I found myself frantically calling for an ambulance.

During a stressful time, the last thing anyone wants is to argue with a dispatcher about your address, but that’s exactly what happened more than once.

The first dispatcher made me doubt myself, so I ran to the kitchen to be sure. There it was marked on the fridge map — Range Road one DASH three. Still, he insisted my call was coming from Range Road 13.

I stressed that both the highway and gate signs contained dashes. I told him to please send the ambulance east from Pincher Creek on Highway 507 and gave landmarks for good measure.

I was terrified the ambulance would end up in the wrong place and the address discrepancy added a layer of fear to what was already a scary situation.

After two similar incidents, I chatted with Emergency Services Chief Pat Neumann, sharing both my concern and frustration. This is how I learned about the differences in road numbering here compared with other municipalities.

I no longer argued when the dispatcher said 13 back if I said the dash and, thankfully, the ambulance always arrived.

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If you haven’t yet read “Drop the dash: Rural address format matters for faster 911 response,” please do.

Drop the dash. It’s simple, but can be a hard habit to break.

This is important for rural residents, but also for town folks. You could be visiting a friend’s ranch or camping in the backcountry and need to make an emergency call.

In a situation where seconds can matter, getting the address right is critical.

Resist the urge to give local landmarks that can confuse dispatchers, and trust our emergency services teams to get to you as quickly as they can.

911, Emergency Response, Rural Addressing

The Pincher Creek Emergency Services logo and Community Connect logo next to a notebook that says "Emergency Plan"

Community Connect gives Pincher Creek first responders a head start

A new self-registration program launched by Pincher Creek Emergency Services is giving residents and business owners a way to help first responders better prepare for emergencies before they arrive.

The free online platform, called Community Connect, allows people to securely share important information about their homes and businesses. Users can voluntarily provide details such as mobility needs, pets, access codes, emergency contacts and other information that could help firefighters and EMS respond more effectively when every second counts.

Emergency services Chief Pat Neumann says the information automatically appears to responders while they are en route to a registered address after a 911 call is dispatched, giving them details they would otherwise not have before arriving on scene.

“It’s like a pre-plan, basically, for residents and businesses,” Neumann says.

The program was soft-launched in April and emergency services is testing the system. Although a broader public launch is planned during the grand opening of the new Pincher Creek fire hall in September, people can register immediately.

“The more people we get on, the bigger the advantage for us,” he says.

How it works

When a 911 call is made, dispatch captures the caller’s address, which is cross-referenced with the Community Connect database. If the address has a registered profile, the information automatically appears on responders’ devices.

The platform allows residential users to record details about their property type, whether the home has fire sprinklers and where the family plans to meet during an emergency. They can also flag mobility or other functional needs of household members, list emergency contacts and upload photos and descriptions of their pets. Alternate entrances and door access codes can also be securely shared.

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Business owners can upload emergency plans and procedures, identify staff members with mobility needs, note on-site hazardous materials and provide key access and utility details. They can also enter contact information so they receive a text alert if emergency services are called to their property.

People with separate home and business addresses can create two profiles, one using a personal email and one using a work email.

Those who cannot register themselves can have a family member register on their behalf, or contact the fire department to have an account created for them.

Community Connect also allows users to update their information if they move or if details about their household change. The system sends periodic reminders encouraging users to review and update their profiles to keep information current.

Privacy and security

Neumann acknowledges residents may have concerns about how their personal information is protected but says safeguards are built into the system.

The data is stored entirely within Canada and is protected using 256-bit encryption. The information cannot be accessed by firefighters or EMS personnel unless they are responding to an emergency at the registered address.

“It’s protected at the same level as banking information,” he says. “I can’t just log on a Friday afternoon, cruise through there and see who’s got what in their house.”

Residents with privacy questions are encouraged to contact the emergency services department directly.

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No cost, no incident behind it

The program is free. There are no registration fees, monthly charges or upfront costs. Community Connect is an add-on feature of the software Pincher Creek Emergency Services adopted about a year ago for scheduling, inventory tracking and call management.

Neumann says no specific emergency prompted the launch. The department decided to roll it out after hearing from fire department partners across the province who reported strong results.

With the program still in its early stages, there are no confirmed cases yet where a Community Connect profile directly shaped a response in Pincher Creek.

However, Neumann says the system has already demonstrated the value of providing responders with more information before arriving at an emergency scene. He expects its benefits to grow as more residents and businesses register.

What the department wants

Neumann says the department hopes the program will become widely used.

“Anybody that we can get on, we’d love for them to get on, because it makes our job easier, and it means that we can provide you a better service,” he says.

About 100 properties are registered so far and Neumann expects participation to grow as awareness increases.

The department plans to promote the program through social media, a fall advertising campaign and word of mouth. The program was also discussed at this year’s trade fair and will be featured again next year.

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“We’ve got it out, all our councillors are using it now,” he says. “So, we’re hoping for word of mouth.”

Residents and business owners can register online at communityconnect.io/info/ab-pinchercreek.

Anyone with questions about the program can contact Pincher Creek Emergency Services at 403-627-5333 or email team@communityconnect.io.

Community Connect, Emergency Preparedness, First Responders, Public Safety